Remote Unmoderated User Testing on a Budget

This session walks through a method for remote unmoderated user testing developed at Yale University Library, using tools that your institution already has or can easily afford.

Video producer: https://www.yale.edu/

Videos

Collaborating With Stakeholders

To make UX research and requirements gathering more efficient and effective, you have to get everyone in the software development team and the user representatives involved. When the teams understand user concerns and usability issues, they become better at preventing problems.

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Videos

Product Managers Best Practices to Build Highly Effective Teams

This talk shares product management best practices and experiences with you in hopes they will help you in your product development journey to build highly effective teams. It covers key topics including (a) working together, (b) managing and prioritizing the work, (c) customer discovery and readying stories, (d) measuring what and how we work, and […]

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Videos

Mapping Customer Experiences: From Insight to Action

Visualizations are a key tool that help organizations change their perspective. Though no silver bullet, mapping experiences diagrams seek to align customers’ experiences with how businesses operate. You are surely familiarly with things like customer journey maps, service blueprint, experience maps, and more.

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